Shipping + Returns
Q. Where do you ship?
A. We ship USPS domestic to all 50 states in the USA. Receive free shipping when you spend $50 or more!
Q. Is free shipping REALLY free?
A. YES BABE! *To receive "FREE" shipping, the total of your order must equal or exceed the amount indicated after all coupons or discounts are applied. Gift Cards and eGift Certificates do not apply. Select items considered hazardous materials are restricted and do not qualify for Free Standard 3 Day shipping and must be shipped ground.
Q. How much are your shipping rates?
A. Free Shipping: 3 - 5 business days $5.00 domestic flat rate shipping is available in the US only. Inputting your address at checkout will allow you to see rates for your country before you purchase.
Q. Do you ship internationally?
A. We will offer ship Internationally summer 2019. If you don't see your country listed you may contact us for special rates via firstname.lastname@example.org
Q. How long will my order take to get to me?
A. We strive to process and ship your order within 24-48 hours of order receipt. After your payment is authorized and verified, standard orders can still take 3 - 5 business days to process. This is just an estimate and doesn't include weekends or holidays.
Q. What time must I submit my order for it to be processed on the same day?
A. Orders received before 1:00 PM (EST) Monday-Friday will normally be processed the same day.
Q. Do you deliver on the weekends?
A. We do not offer weekend delivery. Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
Q. What is the processing time?
A. We strive to process and ship your order within 24-48 hours of order receipt. Orders received before 1:00 PM (EST) Monday-Friday will normally be processed the same day.
Q. What is the processing time during the weekends or major holidays?
A. Orders received over the weekend and on major holidays will be processed the following business day. Orders received on Friday by 1:00 PM (EST) selecting Priority/Overnight delivery will be delivered on Monday, barring unforeseen carrier delays. Please check the shipment tracking link in your shipping confirmation email for the latest shipping status.
Q. How do I track my order?
A. When your order ships, you will receive an email with your tracking number and a link to view this information online. Additionally, you may sign up for tracking updates at usps.com. This tool will allow you to track your package, request a delivery time (including by appointment and evenings), request delivery to another address, and more.
Q. Will all my items arrive in one package?
A. All items purchased from the Babe List and processed in the same order will arrive on the same day. If you purchased more than 1+ items from the Babe List that you will receive individual tracking numbers + packages for each item.
Q. How do I change my shipping address?
A. Email email@example.com within 24 hours to update order with correct address. We strive to ship orders out by 3 pm that business day so please let us know if there is an error right away. Our customer service team is BFF's with the shipping team so they'll let them know.
Q. Do you offer expedited shipping?
A. Yes babe. Inputting your address at checkout will allow you to view express rates before you purchase.
Q. Where is my package?
A. What! NO! It hasn't arrived?! This is not cool. Please email firstname.lastname@example.org with "help" in the subject line for immediate service. Include your order number for an even faster resolution.
Q. Can I add a message to my order?
A. Yes, in Step 1 of the checkout process, you will find an option to enter a gift message.
Q. What is a Hazmat Product and why can I only ship it ground?
A. A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) & can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.
Q. Where are you located?
A. Atlanta + Miami
ORDERS, RETURNS & EXCHANGES
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Q. What are the Packaging Requirements?
BABE PRODUCT APPROVAL PROCESS ✔️
Q. How do I send my product for the Babe Label Team to Review?
A. Email email@example.com + subject line "product submission".
Q. What is the Babe Standard?
A. The Babe Standard is a testing process and set of standards formed by the Founders Rachel Justis and Kayla Booth. Products are tested and researched by the Babe Label Team and our community of influencers, estheticians, and dermatologists to distinguish the best trending products in the world from the tens of thousands on the market. The result is a curation that is truly the best in beauty from those who know best.
Q. What is the approval process for products on the Babe List?
A. At least 70 percent of testers deem the product a beauty essential—that is, a hero worthy of our kit and yours. Approved products then assume their rightful place on the shelves of Babe Label —all available for purchase.
THE BABE LIST
Q: How often do you restock?
A. Good news! We often restock our most popular items on the Babe List. Simply visit the product page of your favorite items, and click the green “NOTIFY ME WHEN AVAILABLE” button in the middle of the page. Once the item is restocked, you’ll be notified right away via email!
Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we never guarantee that an item will be restocked.
BABE LABEL SKINCARE COLLECTION
Q. Do you test on animals?
A: WTF... No
Q. Are your products Vegan?
A. All Babe Label products are Vegan. However, in the future we may carry products on the Babe List that contain beeswax, which is a natural and safe product but should not be listed as vegan. We've opted to use beeswax instead of petrochemical derivatives because we think it's safer and healthier.
Q. I have sensitive skin! Can I use Babe Label products?
A. Babe Label uses the highest quality ingredients available. Products are free of nasties and irritants. Founder, Rachel has extremely sensitive skin and personally tests everything before it's available for sale. That said, everyone's skin is very different so please discontinue any product that irritates you immediately and contact a doctor as soon as possible.
Q. Do Babe Label products expire or go bad?
A. All skin-care + makeup products expire unless they are made of carbs (shouldn't put on your face). Babe Label products have a standard 2 year shelf life.
Q. Can I get samples?
A. In order to keep our prices low we don't offer sampling at this time, however, we do allow you to return anything you don't love.
Q. Where can I find wholesale information for the Babe Label Collection? A. Email firstname.lastname@example.org for wholesale pricing & info.
Q. What forms of payment do you accept?
A. We accept Visa, Master Card, American Express, and Discover debit and credit cards as well as Paypal.
Q. Is my payment secure?
A. Yes. We never store our customer's credit card info.
Q. My payment was rejected. What do I do?
A. Ugh oh! please check that your billing information is correct on your submission. If it is please contact your credit card company.
Q. Can I change my payment method after my order is submitted?
A. Please contact us ASAP at email@example.com. If your product has shipped you cannot change your billing info.